It would be great when, non-government owned, Internet Service Providers are responsible and think more towards creating a reliable infrastructure.
Disruption to businesses due to an outage caused by Airtel Infrastructure today (8th April 2010) is just an example how much we depend on Internet Service. Fortunately, this service problem was only for Chennai, Tamil Nadu area. I just became a victim of it, since it pushed a scheduled demo with one of my overseas client.
http://beta.thehindu.com/business/article391966.ece
http://www.fonearena.com/blog/2010/04/08/airtel-broadband-internet-down.html
Telephony/Internet Services Provider market in INDIA is very lucrative and has attracted too many players (literally creating a dump of foreign direct investment to secure INDIA business). Business Continuity is a key for sustenance, with Number Portability in the radar, glitches like these would define customer loyalty.
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